Cancellations and Returns of Goods
- Goods will not be accepted for return of credit without prior approval. Also restocking fees may apply depending on the product and situation.
- Goods must be returned to the company’s manufacturing plant at the purchaser’s expense.
- Goods returned are subject to inspection for damage and operational wear prior to credit approval.
- The purchaser may not cancel orders once accepted by TONSON. TONSON may allow an order to be cancelled at its discretion, subject to TONSON recovering from the purchaser the costs incurred by accepting such order.
- The purchaser may only return Products to TONSON for a change of mind or for incorrect ordering, and receive a credit or refund, on the following conditions:
- Return must be made within 14 days of the date of delivery (as stated on the delivery documentation). Products must be returned to TONSON in their original packaging, unused and in a condition which will enable them to be immediately fit for re-sale.
- Products must be adequately packed and dispatched freight prepaid, clearly labelled, to the company’s warehouse, Factory 19, 5 Lyn Parade, Prestons, NSW 2170 Sydney Australia.
- Goods that are custom made, custom processed or acquired by the company specifically for the purchaser cannot be returned.
